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Some items may ship separately. If anything is missing, please contact us with your order number and the missing items, and we will investigate and arrange a resend or refund.
Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
Contact us right away with your order number and details of the issue. We’ll review it and resolve the problem quickly, whether that means replacing the item, correcting the shipment, or issuing a refund.
Contact our support team with your order number and reason for return. If your item is eligible, we’ll issue a return label and provide instructions for sending it back.
In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.
To change your password if you’re already logged in:
Click account in the top right of Facebook.
Select Settings and privacy, then click Settings.
Click Security and login.
Click Edit next to Change password.
Enter your current password and new password.
Click Save Changes.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
Free shipping will be shown at checkout. If your order qualifies, the shipping cost will appear as “Free” before you complete the payment.
If your order hasn’t shipped yet, contact us as soon as possible with your order number and the correct address. We’ll update it for you. If the order has already shipped, address changes may not be possible.
You can track your order using the tracking number in your confirmation email. If the tracking link isn’t updating or you need help, contact us with your order number and we’ll check the shipment status for you.
Yes, we ship to most locations. You can check delivery availability by entering your postcode at checkout. If your area isn’t supported, the system will notify you before you complete your order.
Payments are released after your order is confirmed as delivered and there are no issues reported by the customer. You’ll receive your payout directly to your chosen payment method according to our regular payout schedule. If you need exact timing, check your vendor dashboard for the next payout date.
We accept major credit and debit cards, PayPal, and other secure online payment methods shown at checkout. All available options will appear before you complete your order.
Notifications are sent to update you about your order—such as confirmation, shipping, delivery status, or important account information. If you’re unsure what the notification refers to, check your order history or contact us for clarification.
You can explore our Help Center or contact our support team anytime. We’ll be happy to provide more details about products, orders, shipping, or anything else you need.
ScientificChina.com operates online only, so we don’t have physical store locations or in-person hours. You can browse and order from our full catalog on the website anytime. If you need help, our support team is available through the Contact page.
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